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Terms & Conditions

These Terms and Conditions will become binding on You (the guest) and us, Trenance Farm Cottages when we confirm your booking by sending you a booking confirmation by email or by post if requested.

Booking Terms & Conditions

  • We reserve the right to decline or accept a booking request
  • All bookings must be accompanied by a 30% deposit
  • The balance is due 2 months (62 days) before the start of the holiday. If the booking is made less than four weeks before the start of the holiday, the full amount is due. If you fail to pay the balance on the due date, we shall be entitled to cancel your booking and apply our cancellation provisions, set out below.
  • We can only hold provisional bookings for FOUR days. Check in time is 2:30 pm on the day of arrival – please help us by not arriving before then. Please also let us know if you will be arriving after 6pm.
  • Check out time is by 9.30am on the day of departure.
  • Payments: You can pay the deposit for your holiday by cheque (made out to Trenance Farm Cottages), debit card, credit card or bank transfer.
  • All our cottages are non-smoking.
  • Electricity, heating, and the laundry room are included in the rental price. 
  • Bed linen & towels (please bring your own beach towels) are supplied but please note that linen/bedding for cots is not provided. 
  • No liability can be accepted for any loss, damage or injury to occupants or their property during the period of the holiday. Damages and breakages must be reported and may be charged for.
  • The use of the swimming pool is purely complementary and does not form any part of our contract for the booking of our self-catering cottages.

Your right to cancel the booking

  • When you book, you accept responsibility for the full cost of the holiday even if you are prevented from coming due to unforeseen circumstances and our cancellation provisions below will apply. We strongly advise you to take out cancellation insurance appropriate to your needs.
  • You may cancel your booking at any time. Please let us know straight away if you must cancel your booking.
  • We shall only be liable to refund you the following percentages of the total price of the Booking, including extras. The amount we agree to refund you is dependent on how close your cancellation is to the start of your Booking. This is because we are less likely to recover the cost of your Booking by re-letting the Accommodation. The amount of any refund due therefore decreases as your arrival date approaches:
    • Notice of cancellation received more than one month before your arrival date: 75% of the total cost
    • Notice of cancellation received between one week and one month before your arrival date: 50% of the total cost
    • Notice of cancellation received one week or less before your arrival date: 20% of the total cost
  • You may request a change which will involve moving your booking and, if we agree to accommodate your request, you shall be responsible for any additional costs as a result. If you wish to change/amend your booking in that way an amendment fee of £20 will apply. Such changes made within 2 months of your holiday start date will be subject to the cancellation terms in the above section.
  • We reserve the right to terminate this contract and cancel any bookings without further liability on our behalf if you breach a term of the contract between us.
  • You shall not be entitled to a pro-rata refund if you vacate the accommodation before the end of your booking unless we breach the contract between us and do not correct the problem within a reasonable period.

Booking conditions for dogs

  • Cost is £30 per dog
  • Two dogs are permitted in all our cottages prior to arrangement and payment, apart from the Smokehouse where only one dog is permitted. NO dogs are allowed in Wheal Dream.
  • Dogs must not be left in the cottage unattended or allowed on furniture or beds.
  • Please bring your pets own bedding and do not allow them into bedrooms or on the soft furnishings.
  • Dogs must not be allowed to foul the gardens/play areas and should be exercised in the field reserved for that purpose.
  • You must clean up after your pet.